Frequently asked questions

Is my photo suitable for printing on wood?

Definitely yes! We accept and process all your photo formats and orientations. If you have any other questions, you can send us your photos via Mail: khoikyuc@gmail.com

What is the difference between pine and bamboo wood?

The main difference between the pine block print and the bamboo block print is mainly in aesthetics. Both of these materials are of really good quality and their prints are almost identical. However bamboo prints can have a bit more opacity than pine prints with very fine grains. The surface of the pine block may be slightly smoother, however due to the nature of the wood, you will also sometimes see small grains through the print.

Usually people choose based on preference. Some may like the rusticity of pine, some people like the sleek, luxurious wood of bamboo because it has a beautiful grain and pattern on the side.

Can my photos taken with my phone be used?

Definitely yes! Most of our wooden blocks are printed from the photos taken by the customer’s phone. All images are edited by our image processing experts before printing. If we find that there is a problem with the quality or composition of the photo, we will contact you directly.

My photos are downloaded from social networks, can I use them?

Photos downloaded from social networks are usually fine, but the quality will not be as high as the original photos. Facebook and Instagram reduce the quality of photos to make the file size smaller. So ideally, if you can send the original photos from your phone or camera, the image quality will be guaranteed. If you are not sure, Email us your photo and we will check.

Can I request a preview of my image?

Sure!. You can send us an image preview request in your Order Notes.