Terms and Conditions

This website is operated by Memory Block and powered by Shopify. The following Terms and Conditions apply to the relationship between Memory Block and our site’s users.

At all times, any reference to ‘we’, ‘us’ or ‘our’ throughout the following Terms and Conditions, and this website, refers to Memory Block.

At all times, any reference to ‘you’ or ‘your’ refers to our users/customers.

The below Terms and Conditions govern the use of the Memory Block website. By engaging in our service, you’re assumed to have read and understood these Terms and Conditions – and are therefore bound by these Terms and Conditions, at all times, whilst interacting with our brand.

OUR SERVICE

Memory Block creates carefully crafted and custom printed photo blocks. We specialise in interior décor and gifts. We’re all about unique, custom printing on special surfaces and unparalleled customer service.

If you’d like to chat about our work, ask us about wall decor advice, or anything else, get in touch with us by emailing: info@memoryblock.com.au

We reserve the right to refuse service to anyone, at any time, if we deem him/her to be misusing our service or using our service in an unlawful manner.

Furthermore, we reserve the right to make alterations to our service, products or prices, at any time, without notice or consequence.

ORDERS

Once you have decided what product you would like to print on, select this item and upload your picture.

Please ensure you leave any requests to do with your order in the “remarks to our experts” section.

Place your selection in your shopping cart by clicking the “Add to cart” button on each product you’d like to purchase. Once the products are in your cart you can begin our secure checkout process.

During the checkout process we’ll also collect certain details for you (see our Privacy Policy for more information). We’ll ask for these details only when necessary to deliver our service to you. After your order is complete, you’ll receive a confirmation email from us. If you don’t receive this email, or if any details are incorrect, please contact us immediately.

PAYMENT

All prices in our store are listed in Australian Dollars (AUD) and our store is hosted by Shopify (www.shopify.com).

We can’t be held responsible for any delays in payment clearance and we can’t ship orders until we have received payment in full. We also can’t promise the availability of your desired stock if payment doesn’t clear or can’t be made for any reason.

CANCELLATION

Please double check your order before finalising the checkout, because once your order is confirmed, we’re unable to accept cancellations. We’ll be happy to assist you in any way we can in the selection of your art.

POSTAGE

Memory Block Australia only ships within Australia.

Once your order has been shipped, Memory Block cannot accept responsibility for loss or any damage to your package. Please note that Memory Block cannot be held responsible for postage delays that occur after your order has left our care.

All orders should arrive between 2-5 business days. If you have not received your goods within 10 business days, please contact us at info@memoryblock.com.au

RETURNS, EXCHANGES AND REFUNDS

Memory Block cannot take any responsibility for lost or damaged mail once it has left our care. We also don’t offer refunds or exchanges on custom orders.

If your item arrives damaged please contact us within 48 hours with your order number and photographs and descriptions of the damage exactly as they have arrived to you.

We’ll assess damage on a case-by-case basis, and it’s at our discretion to determine whether an item can be returned and replaced. Furthermore, we’ll refuse a damaged return if you haven’t sent us an email notification and appropriate corresponding photographs within the specified time period after receiving your order.

Where repair or replacement is deemed necessary by our team, your initial item must be returned to us in an un-used condition. All return shipping costs are payable by the customer. We recommend that you carefully repackage your item to avoid any damage during delivery and consider using tracked or registered mail carrier to track your item for your own peace of mind.

Please retain proof of postage until we have confirmed your replacement has been processed.

We reserve the right to refuse returns if they don’t meet the conditions above.

Refunds and replacements will not be offered if the customer:

• simply changes their mind

• decides they do not like the purchase

• decides they have no use for it

• damages the goods by not handling carefully as per our Product Care, and/or mounting items securely to surfaces

Our Personalised Products and Custom Prints are made-to-order according to each customer’s specifications, so changes and requests for returns or re-makes where the customer has made a personalisation error or simply changed their mind are not possible. We understand that these things happen sometimes though, and where we can, we’ll try to help out with an affordable solution if we receive notification within time period specified above.

If your order is incorrect for any reason, please contact us within 48 hours with your order number and photographs and descriptions of what you have received.

PROMOTIONS

From time to time we may offer promotions including, but not limited to, discount codes, vouchers or giveaways.

These promotions will only be valid for online purchase, any and all conditions must be complied with in order to successfully redeem or qualify for promotional benefits.

We reserve the right to suspend, cancel or modify any such promotions, at any time without notice or consequence. Vouchers won as part of promotional competitions are not valid with any other offer and are applicable to purchase prices only (excluding shipping costs).

While we will never share your personal details, from time to time we may use photos and/or videos of our products with your images/photos/logos on them for promotion and marketing on our digital channels (including, but not limited to: our website, our social media, our emails). You can request for products with your images/photos/logos not to be used for our promotional purposes by emailing us at info@memoryblock.com.au with your order number and a specific request not to include any of the pieces from your order in our image/video promotions and marketing.

PRODUCT INFORMATION

If you have any questions about products you’re interested in, and wish to get more information or photographs before placing your order, please contact us at www.memoryblock.com.au

In addition to this, because our items are handmade, they may differ slightly from product to product. Any variation that may exist in colour, grain, appearance or otherwise, is not considered a fault and is instead reflective of the uniqueness of each item.

Memory Block Pine and Bamboo products are made using eco-friendly materials. Being a natural material, the grains are subject to minor variances from piece to piece, and any variation that may exist in either colour or grain is normal. These variations contribute to the beauty of our products – each piece is as unique as the people our gifts are made for.

HANGING

It is up to you to determine whether the wall or surface to which you will mount or hang the product is suitable and whether removal of the product will cause any damage to the wall or surface.  Before mounting or hanging the product, you should first sample test whether the wall or surface is peeling, deformed, rendered or similar and if so, you should not use the products on that wall or surface. Please follow these step by step instructions to ensure proper hanging.  We will not be liable for any loss or damage arising from hanging (including whether direct, indirect, special, incidental or consequential) or for any damage to walls or surfaces resulting from applying or removing the product.

INTELLECTUAL PROPERTY

All of the designs, images, photographs, illustrations, logos, text, HTML code or other intellectual property that has been made available on our website or throughout our social media, is the copyright material of Memory Block remains our intellectual property at all times.

This content may not be reproduced, re-published or disseminated in whole or in part without the express consent of the authors and copyright owners at Memory Block. The use of our intellectual property in relation to any business or for the advancement of any commercial venture, or otherwise, is strictly forbidden.

Action may be taken against any person or persons who is found to be misusing our intellectual property.

LINKS TO THIRD PARTY WEBSITES

On occasion we might provide links to third party websites throughout our website or social media channels.

Following any third party links is at your individual discretion and we don’t assess or police these services or their policies and practices. You should always read the policies available before you engage in any third party service.

We will not be held liable for any loss, damage or otherwise that may occur through the use of any third party links.

SOCIAL MEDIA

Memory Block uses social media channels to update our customers about our brand, our products, and our promotions.

We encourage everyone to join us on these platforms. If you do join us on social media, please be aware that we have specific standards of conduct and behaviour.

We welcome all kinds of comments and thoughts – supportive, opposing, critical, etc., as long as they’re made in the spirit of constructive and civilised dialogue. Please use polite language.

Please do not re-post our images without permission. Any image re-posted from our website or social media must be credited to us. We may refuse access to our social media for any person that repeatedly misuses our images.

FEEDBACK

We are always keen to hear people’s thoughts and feedback about our products and service. We reserve the right to publicly display any feedback shared with us – the feedback may be displayed on our website or via our social media channels.

If your feedback is shared by us, this will only ever be done using your first name and state where you live or using your social media handle (i.e. account name).

If you don’t wish for us to share your feedback, please notify us.

PRIVACY

Any personal information that is provided to us throughout your visit to Memory Block via email, or via our social media channels, will be governed at all times by our Privacy Policy. This policy is available on our website and details how your personal information will be collected, stored and dealt with by us. Please make sure to read this policy before interacting with our service or providing us with any personal information.

CHANGES TO TERMS AND CONDITIONS

Memory Block is always evolving, and as such, we may occasionally make alterations to our Terms and Conditions. We reserve the right to make such modifications without notice or consequence.

Any changes to our processes and procedures that will affect our Terms and Conditions and therefore our customers, will be published on our website and will take immediate effect from their time of publication.

WHOLE OF TERMS AND CONDITIONS

This document comprises the whole of the Terms and Conditions that govern the use of the Memory Block website.

These Terms and Conditions are current as of August 2018. If you have any questions, concerns or simply require further information about Memory Block, please contact us at info@memoryblock.com.au and we’ll do our best to assist you.